Streamlined legal claims processes with AI for Minster Law

Improving quality of care and workstream capacity with web portals and chatbots

Someone sat at their desk using a laptop to edit their details on the Minster Law customer claims portal

Minster Law are a law firm who specialise in accidents involving a vehicle or motorcycle. They deal with hundreds of thousands of personal injury cases a year from their offices in Wakefield.

Legislation reforms and a desire to work better and faster inspired Minster Law to improve the online offerings that they give to customers. They asked Eden Agency to help build their Minster Claims Portal to streamline their small claims operations and services.

After a period of learning, Minster found that a high percentage of their userbase were accessing the site by mobile. Because of this, Minster approached Eden for a second phase that was more mobile focused.

The brief: How can we streamline small claims cases that improve customer service and let us deal with more volume without increasing our headcount?


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